Refund policy
Returns and Refund Policy
30-Day Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Change of Mind Returns (Exchange or Store Credit Only)
For returns based on "change of mind" (e.g., wrong size, color, or style), we do not offer refunds. We will happily provide an exchange for another item or a store credit of equal value.
For returns based on "change of mind" (e.g., wrong size, color, or style), we do not offer refunds. We will happily provide an exchange for another item or a store credit of equal value.
- Eligibility: To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Return Shipping: Except where the item is faulty, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
- No Restocking Fees: We do not charge any restocking or processing fees for returns.
Damages and Issues (Australian Consumer Law)
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- If the product has a major failure, you are entitled to your choice of a full refund or replacement.
- If the failure is not major, we will repair or replace the item within a reasonable time.
- In the event of a confirmed fault or major failure, we will cover or reimburse reasonable return shipping costs.
How to Start a Return
To start a return, you must contact us at rosiej.tupper@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.
To start a return, you must contact us at rosiej.tupper@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.
- Note: Items sent back to us without first requesting a return will not be accepted.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned for change of mind, including:
Certain types of items cannot be returned for change of mind, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalised items).
- Personal care goods (such as beauty products or earrings for hygiene reasons).
- Gift cards.
Sale Items
Unlike "Final Sale" policies, we do accept returns on sale items for exchange or store credit within our standard 30-day window, provided they meet the eligibility criteria above.
Unlike "Final Sale" policies, we do accept returns on sale items for exchange or store credit within our standard 30-day window, provided they meet the eligibility criteria above.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will process your exchange or provide store credit for a new purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will process your exchange or provide store credit for a new purchase.
Refunds (Faulty Items Only)
We will notify you once we’ve received and inspected your return. If a refund is approved (for faulty goods under Australian Consumer Law), you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return. If a refund is approved (for faulty goods under Australian Consumer Law), you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your refund, please contact us at rosiej.tupper@gmail.com.